Refund policy
Last updated: November 7, 2026
Returns & Refund Policy
Hearthwise Herbals
Last updated: 7 November 2026
At Hearthwise Herbals, we take care in selecting and preparing our botanical products and curating our Historical Library. We want every customer to be satisfied with their purchase.
Our returns and refund policy differs depending on whether you purchase physical botanical products or digital downloads.
1. Digital Products — Historical Library
Our Historical Library contains downloadable digital publications, including historical books, manuscripts, research materials and PDF documents.
Digital purchases are generally non-refundable once delivery has begun, provided the customer has expressly consented to immediate digital delivery and acknowledged that their statutory 14-day cancellation right will be lost.
Because digital files cannot be physically returned, we do not offer refunds for a change of mind after the applicable cancellation right has been lost.
Before purchasing, customers should carefully review the product description and any information about the publication’s format, age, language and scan quality.
Many of our publications are reproductions of historical works. They may contain archaic language, original typography, illustrations, annotations or imperfections associated with historical documents.
If a digital file is corrupted, inaccessible, materially different from its description or otherwise faulty, please contact us. We will investigate and, where appropriate, provide a working replacement or refund in accordance with your statutory consumer rights.
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
2. Physical Products — Dried Herbs & Botanicals
We carefully select and hand-package our botanical products.
Customers purchasing physical goods online generally have the right to cancel their order within 14 days of receiving it, subject to applicable legal exceptions.
To request a return, please contact us at hearthwisefarm@gmail.com within 14 days of receiving your order.
Once you have notified us of cancellation, you must return the eligible goods within a further 14 days.
For hygiene and safety reasons, sealed products that are unsuitable for return for health protection or hygiene reasons may not be eligible for change-of-mind returns once unsealed after delivery, where the legal exception applies.
Customers are responsible for the direct cost of returning change-of-mind purchases. We recommend using a tracked postal service.
Please contact us before returning an item so that we can provide the appropriate return address.
Eligible refunds will be processed to the original payment method within the applicable statutory timeframe, including within 14 days of receiving returned goods or satisfactory evidence that they have been sent back, as applicable.
3. Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us at hearthwisefarm@gmail.com, preferably within 48 hours of delivery, with your order number and photographs where possible.
This helps us investigate and resolve the issue promptly. The suggested reporting timeframe does not limit your statutory rights.
Where goods are faulty, not as described or otherwise fail to meet your statutory rights, we will provide an appropriate remedy, including a refund or replacement where required by law.
4. Order Cancellations
If you wish to cancel an order for physical goods before dispatch, please contact us as soon as possible.
For digital purchases, the statutory cancellation right may be lost once digital supply begins, provided the legally required consent and acknowledgement have been obtained.
5. Contact Us
For all refund, return and cancellation enquiries, please contact:
Hearthwise Herbals
Email: hearthwisefarm@gmail.com
Website: www.hearthwiseherbals.com
We aim to resolve enquiries fairly, promptly and in accordance with applicable UK consumer protection law.